Raise a complaint with Good Cause

What to include

Your name and contact details, the campaign or transaction involved, what happened, relevant dates and any supporting information.

What happens next

Good Cause will assess the complaint, seek further information where needed and record the outcome.

Urgent safety or fraud concerns

Use the Report a concern page for suspected fraud, impersonation, prohibited activity or immediate platform safety issues.

External rights

Nothing in this process limits rights you may have under New Zealand law or with your payment provider.